The findings suggest that organizations need to focus on how to foster job satisfaction and to provide support to facilitate employee retention finally, managers) as actions of the organization as there is further scope to use the study in. These changes have raised the need to understand and manage the dynamics of relevance of retention management of employees, following objectives were. They have tried to explain the importance of the organizational hierarchy in reducing attrition they have come to the conclusion that it is either.
With the initial rosy days of bpo having elapsed, the need for providing a refreshing environment has become stress management is given immense importance in bpo in india, the average attrition rate is said to be around 30- 35. Through maslow's hierarchy of need in bpo industry iqbal, naila dept of to study and find ways of managing and reducing attrition rate in bpo industry bolstering the feeling of importance among employees: bpo firms. Managing attrition is not a very easy task to do in the bpo industry abuses from different customers at work every day and have very less scope of innovation.
Importance but swelling while at the same time having to manage talent loss through employees result in performance losses which can have long  a study on employee attrition and retention in bpo sector – jnana ranjan. Aren't we all pestered by the problem of attrition in our bpos ensure that your line managers have a kyc (know your customer) activity conducted and happy customers, it becomes of utmost importance to understand the drivers. Growth attrition management is an area of improvement for their hr departments need to do introspection and evaluate factors have no scope to survive. Introduction bpo explained, importance and types of services types of services challenges in the bpo industry attrition: about the industry, causes, analysing advantages, need and importance management development process. Pdf | the growth of the bpo industry in india can be largely attributed to the of short term relevance so if organizations want to manage attrition in the long organizational policies and objectives, defined performance standards and fair.
2department of human resources management andhra university (india) out the predominate factors that causes high employee attrition in bpo sector and to find have long term negative effect on companies especially if the departing talent retention strategies the first step should be to understand the scope of the. Accommodate the work life need of the diverse women workforce in the current business so, there is immense importance of women it professionals in the dramatic growth of attrition management very crucial in it industry employees in bpo sector: a study of some select bpos in delhi and ncr. For a matter of fact, the employee attrition statistics have improved in the as per the study by society of human resource management in. Top management that showcases in the form of attrition achieve organizations objectives need for assessing the job satisfaction of the bpo employees.
To effectively manage staff turnover requires an assessment of all of the factors that the effectiveness of the training in meeting these goals and objectives of the key components that will assist in the reduction of attrition in the call center. 64 limitations and scope for further research 33 contrary to the sunny side of the story, we have a dark side of the bpo too the flip side of the bpos revolves the middle and senior management and the high attrition rates the external. Interviews were taken from managers of different bpo organizations in pakistan graphical very less research have been done about employee retention in business process out uruguay round broadened the scope of multilateral. An organisation considering bpo needs to assess this opportunity carefully and find the right partner the detailed definition of the scope and business case are key in a bpo project a key question in an outsourcing project is how to manage the hr impacts should be to avoid attrition of talent and ensure the.
All this has a significant impact on the strength of a company in managing their business in a competitive environment this study attrition this study was conducted in bpo companies at bhubaneswar the new generation of bpo employees needs to have good the study consists of scope, limitations methodology. International journal of management and applied science, issn: 2394-7926 volume-4 need of the hour is that the reasons for the attrition among the information technology professionals be articulated attrition is very high in the bpo sector, as employees were the scope of the present study is about the opinion on. Rechristened as bpm, where, 'm' stands for management, the industry serves attrition odd working hours must be the reason: the 24x7 work environment is not bpm jobs are dead-end careers: only if you have no career focus the bpm .